FAQ


What is your process for preserving my flowers?

Captured Memories utilizes a state-of-art process known as a freeze-drying to preserve your flowers. During this process, the freeze-drying equipment slowly removes moisture while the flowers are in their frozen state which eliminates most shrinkage, distortion, and color loss. The freeze-dry process can last from two to three weeks and is the best method known for preserving your flowers.


How long does floral preservation take?

Our current turnaround time is four to six weeks for PetalGems® sterling silver jewelry and 2-3 weeks for TouchGems® fingerprint jewelry. This turnaround time cannot be guaranteed and typically fluctuates with the busy Holiday season.


Do preserved flowers change color?

Some colors, such as dark red, will tend to deepen in color while whites may take on more of an ivory appearance. We will take every step to minimize these shade changes during our preservation process. We do color enhance any faded or old petals back to the fresh flower color that they once were. We cannot guarantee that flower shades will be perfectly matched.


How many flowers do I need to create a piece of PetalGems® Jewelry?

It only takes four to six typically-sized petals from your floral arrangement for each color that you request in the stone of your PetalGems® Jewelry. Rose petals work the best. If you are looking to have multiple pieces made as gifts, please call us so we can give you an estimate of how many flowers it will take to create your custom pieces.

Click HERE for additional instructions on shipping your fresh flowers for PetalGems® Processing.


Can I create PetalGems® Jewelry from the dried flowers that I saved from a special event?

Yes! We can take the flowers you dried at home from a special event and make them into PetalGems® Jewelry. Just bring your flowers into our showroom location or ship them to us and we will create a unique wearable piece of jewelry that you can enjoy every day. If possible, include a picture of the original arrangement so that we can tint the colors of the potentially faded flowers.

Click HERE for additional instructions on shipping your dried flowers for PetalGems® Processing.


 HOW DO I PREPARE AND MAIL MY FLOWERS OR PETALS?

~For a WHOLE FRESH flower wrap the stem in damp paper towel, cover the paper towel and stem with tin foil and roll the whole flower in paper towel.
~For FRESH petals you should place the petals in between sheets of paper towels. DO NOT enclose in a plastic bag as they may begin to mold.
~ Petals that are COMPLETLY DRY can be placed in a ziploc bag.
~Pack with peanuts or paper towel.
~include your complete contact information.
Use small USPS priority flat rate box for less than $8.00.
Place your order and mail your flowers to our shipping address:

CAPTURED MEMORIES LLC
1730 CONTESSA DR
BISMARCK ND 58503


CAN I GET MY PETALGEMS JEWELRY WET?

Yes! One of the advantages of our PetalGems jewelry is that it is more durable than the competition. Our gemstones are NOT made out of clay, so there is no need to worry about keeping your jewelry out of water. It is good to wear your jewelry as this cleans the sterling silver and keeps it shiny but we do not recommend wearing your jewelry in salt water or hot tubs, this may dull the silver.


IS IT REAL STERLING SILVER?

Yes! We DO NOT PLATE our jewelry. We use only the finest solid Argentium® .935 sterling silver and hand polish it to a mirror-like finish. We can also cast in 10k and 14k gold available upon request.


HOW DO I SEND YOU MY FINGERPRINT?

For best results, scan your print at the highest resolution possible preferably 600DPI. Low resolution scans can still be used but may require more Interpretation. We typically engrave the inner core of the fingerprint. This area is enhanced and gives the clearest and most unique image.
Email your fingerprint image to: sales@yourcapturedmemories.com